At Chappel’s Heating & Cooling, Inc. ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via phone, email, or text messaging (SMS/MMS).
Chappel’s Heating & Cooling, Inc.
Phone: 630-668-3466
Email: support@chappels.com
Mailing Address: 470 Mission St, Unit 12, Carol Stream, IL 60188
We collect personal information that you voluntarily provide to us when scheduling service, requesting estimates, subscribing to updates, or communicating with our team. This information may include:
Contact Information: Full name, phone number, physical address, and email address.
Service Details: Heating/cooling system information, equipment history, service address, and maintenance records.
Transaction Data: Billing information, payment details, and invoice history.
Communication Data: Records and transcripts of phone calls, emails, and text messages sent to or received from our office.
We use the personal information we collect for legitimate business purposes, including:
Scheduling, confirming, and delivering HVAC installation, repair, and maintenance services.
Sending appointment reminders, technician arrival updates, quotes, and electronic invoices.
Responding to customer inquiries and providing ongoing technical support.
Managing customer accounts and service records.
Sending occasional operational or promotional communications (where permitted).
When you opt in to receive text messages from Chappel’s Heating & Cooling, Inc., the following terms apply:
Types of Messages: You may receive automated or non-automated text messages regarding service appointments, technician dispatches, estimates, invoices, follow-ups, or promotional offers.
Message Frequency: Message frequency varies depending on your interaction with us and service schedule.
Cost: Standard message and data rates may apply depending on your mobile carrier plan.
Opting Out: You can opt out of text communications at any time. To stop receiving SMS/MMS messages, reply STOP to any text message you receive from us. After replying STOP, you will receive one final message confirming your unsubscribe request.
Customer Support: For help or questions regarding our text messaging service, reply HELP to any text message, or contact us directly at 630-668-3466 or support@chappels.com.
No Mobile Information Sharing:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Service Providers & Third Parties:
We may share personal information (excluding SMS consent/opt-in data) with trusted third-party service providers solely to assist in operating our business and providing service to you (such as field service management software, payment processors, and IT vendors). These third parties are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
We implement industry-standard administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to customer records is restricted strictly to authorized personnel who require the information to perform their job duties.
Depending on your state of residence, you may have rights regarding your personal information, including:
Access & Correction: The right to request access to or correction of your personal data.
Deletion: The right to request that we delete your personal information, subject to legal and operational retention requirements.
Opt-Out: The right to withdraw consent for marketing or SMS communications at any time.
To exercise any of these rights, please contact us using the contact details provided in Section 1.
We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. Updated versions will be posted on our website with a revised "Last Updated" date.