Welcome to the website and messaging services operated by Chappel’s Heating & Cooling, Inc. ("Company," "we," "us," or "our"). By accessing our website, engaging our HVAC services, or opting in to receive communications from us via text messaging, you agree to be bound by these Terms of Service.
Please read them carefully.
Chappel’s Heating & Cooling, Inc. provides residential and commercial heating, ventilation, and air conditioning (HVAC) installation, maintenance, and repair services. All estimates, service agreements, and work orders are subject to these Terms of Service and any specific written agreements signed between you and Chappel’s Heating & Cooling, Inc.
Program Name: Chappel’s Heating & Cooling Customer Messaging
Program Description: By providing your mobile phone number to Chappel’s Heating & Cooling, Inc., you consent to receive text messages (SMS and MMS) regarding your HVAC service requests. Message types include, but are not limited to:
Appointment scheduling, confirmation, and reminders
On-the-way / technician dispatch updates
Estimates, quotes, and job approvals
Electronic invoices, receipts, and payment reminders
Follow-up communications regarding recent service or annual maintenance
Occasional operational notices or promotional offers
Message frequency varies depending on your interactions with us, your service schedule, and pending work orders. For active jobs, you may receive multiple transactional messages; routine updates or maintenance reminders will occur periodically.
Message and data rates may apply to any text messages sent or received as part of this program. Rates are determined by your mobile service provider based on your specific plan. Chappel’s Heating & Cooling, Inc. is not responsible for any charges incurred from your wireless carrier.
You can opt out of receiving text messages at any time. To unsubscribe from text communications, reply STOP to any text message you receive from Chappel’s Heating & Cooling, Inc. Upon replying STOP, you will receive a single confirmation message stating that you have been unsubscribed, and no further text messages will be sent unless re-initiated by you.
If you experience issues with our text messaging program or need assistance, you can get help in either of the following ways:
Reply HELP to any text message you receive from us.
Contact our customer support team directly at:
Phone: 630-668-3466
Email: support@chappels.com
Your privacy is important to us. How we collect, use, and protect your personal information, including text messaging opt-in data, is detailed in our Privacy Policy. Please review our full Privacy Policy at https://www.chappels.com/privacy-policy
To the fullest extent permitted by applicable law, Chappel’s Heating & Cooling, Inc. and its mobile service partners are not liable for delayed or undelivered messages, as delivery is subject to effective transmission from your wireless service operator.
If you have any questions about these Terms of Service, please reach out to us:
Chappel’s Heating & Cooling, Inc.
Phone: 630-668-3466
Email: support@chappels.com
Mailing Address: 470 Mission St, Unit 12, Carol Stream, IL 60188